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Questions or Queries?
If you have any questions or queries on the site or the products we supply, please visit the FAQ section below. You will find the most common asked questions here.

Although we have an e-mail facility this is not for general advice about model railways so please do not be surprised if you do not get a reply. This is not being discourteous but merely being practical about the growing number of non-product/sales e-mails we are now receiving.

FAQs
What are your postage and packaging charges?

Simply select an item and go to the Checkout to see the postage prices and options available. Please note you have not committed to purchase at this stage.

How do I order and pay by Cheque/Postal Order?

Select your items, go to the Checkout and then follow the instructions for paying by cheque or postal order. Please DO NOT just post an order to us with a cheque/postal order attached if you have not already placed your order online to reserve your stock.

Do you produce N Gauge/2mm models?
Yes, we do produce N Gauge models. Please see our N Gauge (2mm) section for further details. N Gauge items start with an N prefix. 

Do you produce O Gauge/7mm models?
Yes, we do produce O Gauge models. Please see our O Gauge/7mm section for more details. O Gauge items start with an O prefix. 

Do you produce steam era model kits?
No we do not produce "steam era" model kits. We mainly concentrate on the diesel and electric era.

Do you do resprays?
No, we do not produce resprays. However, there are a number of companies that produce resprays. These companies advertise in a variety of model railways magazine.

Can you undertake the conversion for me?
No, we are unable to convert models for you. However, there are a number of companies that produce RTR models using out kits and parts as a basis. These companies advertise in a variety of model railways magazine.

What are you producing next?
We do not advertise new products until they are ready for launch or are in a very advanced stage of production. This way disappointment is avoided if the product is not immediately available.

Are the kits self coloured?
No. The kits will need to be painted and finished with transfers etc.

Do the kits come with transfers?
No. Transfers have to be purchased separately from us or other model suppliers.

Do your Multiple Unit parts/kits (Pacer Doors, 156 Underframe etc) have enough parts for a 2 car unit?
Yes. Parts/kits such as the Pacer Doors and 156 Underframe Kit contain enough parts in the kit for both vehicles in the unit. For example, CKU000 Pacer “Single Leaf” Double Doors contains 6 doors for a 2 car 142. DKU105 Class 156 Underframe Detailing Kit contains enough parts for a 2 car 156.

Why can't I order by telephone?
We do not have the resource available to staff the telephone and take orders. Orders can be placed online, or by post, but vai the website. In addition, orders placed by written methods are normally more accurate, especially when credit card numbers are being provided.

Why do you ask for my telephone number when I place an order?
When you place an order we ask for your telephone number for two reasons. Firstly, if we have any major problem with your order we can call you. Secondly, the credit card merchants we use require a telephone number as part of the security check used to charge your credit/debit card.

What do you do with the personal details I provide you?
All of the personal details you provide us, such as your telephone number, are only used to process your order. They are not passed onto any third parties (accept to our credit card merchants when processing credit/debit cards) and are not sold to mailing lists. We respect your privacy and would never share your details with anyone.

Do you operate Cash On Delivery (COD)?
We do not operate Cash On Delivery (COD). All items must be paid for in full prior to despatch.

What does O/S mean?
If an item is marked "O/S" it is known to be Out of Stock. Other items may become out of stock.

Why don't you have all stock available all of the time?
We now manufacture over 200 products, in three scales. We also design and produce products for other companies. It is impossible to have all products in stock all of the time - due to both space requirements and the amount of money that would have to be tied up in stock. In addition, stock is produced in batches, often as low as 10 at a time. Batches take time to manufacture and pack. If we sell out of a batch it could be at least 6 weeks before that batch is re-run - though the time to re-run a batch does depend on how well an item sells. For obvious reasons, the more popular items are run more often.

When will the O/S item be available again?
If we know when an item will be available again we will state this on the web site, after the price and "O/S". If we do not know, we obviously will not state a date. Please do not ask for an availability date as we cannot provide one and will not respond if asked. This is not to be discourteous, but we just do not have the means to answer every email. If we know we will say so on the website

How long will my order take to deliver?
We aim to deliver orders within 4 weeks.  However, we normally process and despatch orders much sooner than that. Sometimes this can take slightly longer. Please be patient. If you are in a rush, please order using priority handlling. Please note chasing up your order before 4 weeks only causes further delays.

Why can't I fit an etched side designed for a Lima coach onto a Hornby coach?
Before we design a kit, we choose the intended donor vehicle the kit will fit. The kit is then designed to perfectly fit that vehicle. Whilst the RTR manufacturers like Hornby, Lima and Bachmann have some duplication in their ranges (e.g. MK 1 coaches) they are all physically slightly different sizes. In some instances we are able to design a kit that will fit onto a number of different donor vehicle types. If this is possible, we advise what alternative donor vehicles the kit will fit onto.

Do you ship to Japan?
We can ship to anywhere in the world, including Japan.

I gather you have produced some Irish outline coach overlays, but cannot find them on your website. Why is this?
We have produced some Irish outline coach overlays exclusively for Model Irish Railways (MIR). You will need to contact MIR directly at 12 Lynedale Grange, Portadown, Craigavon, Northern Ireland, BT63 5XB for full details. When writing to MIR, please be courteous enough to enclose an SSAE. Please note, we do not sell the Irish outline coach overlays and are unable to advise you about them.

How To Contact Us

Write to us:

Hurst Models
PO Box 158
Newton Le Willows
WA12 0WW
England

Please be courteous enough to enclose an SSAE. Sorry, but no SSAE, no reply.
 

E-mail:

Although we have an e-mail facility this is not for general advice about model railways so please do not be surprised if you do not get a reply. This is not being discourteous but merely us being practical about the growing number of non-product/sales e-mails we are now receiving.

Click here to send an e-mail. Please make sure you include a title on your e-mail and specify the scale.

If you have any questions or queries on the site or on the products we supply, please visit the FAQ section above. You will find the most common asked questions here.



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Website Last Updated:
16/09/17